Plain and clear
Privacy Notice
What we know about you when you browse Meşgalem, write to us or order a personalised keepsake — and why we keep it, who sees it and what you can ask of us.
Last updated September 13, 2026
Meşgalem is run by Meşgalem Hediye Sanayi Anonim Şirketi, a company registered in İstanbul, Türkiye. Because we are based in Türkiye, the law that governs how we handle your personal data is the Turkish Personal Data Protection Law No. 6698 (“KVKK”), and this notice is written to meet its Article 10. We have tried to keep the legal language to a minimum; if anything is unclear, the contact details at the bottom of the page are for exactly that.
What we collect
When you browse the site
- Connection and device details: IP address, browser and operating system, screen size, preferred language.
- Usage details: which pages you open and when, and the link that brought you here.
- Your cookie choice and your language choice.
Cookies and similar technologies are described in our Cookie Policy.
When you write to us (by e-mail, phone, WhatsApp or Instagram)
- Your name, how to reach you, and what you wrote.
When you place an order
- Who you are and how to reach you: name, phone number, e-mail.
- Where to deliver and how to invoice: address and, where relevant, tax details.
- Order details: the pieces you chose, payment and shipping status, our correspondence.
- Personalisation details: the name, birth date or short message to go on the piece; for some products, images you send us such as a hand or footprint or a child’s drawing.
Personalisation details are usually about your baby, your child or someone close to you. We treat them as shared by you as the parent, guardian or relative, purely so that we can make that one piece. We do not use them for anything else.
Payments are taken by the bank or payment provider behind the method you choose; Meşgalem never stores your card details.
Why we process it, and on what legal basis
| Purpose | Legal basis (KVKK Art. 5) |
|---|---|
| Taking your order, making and delivering the piece, and corresponding with you about it | Performance of a contract (Art. 5/2-c) |
| Issuing invoices and meeting our accounting and e-commerce obligations | Legal obligation (Art. 5/2-ç) |
| Answering your questions and resolving requests or complaints | Legitimate interest (Art. 5/2-f) |
| Keeping the site secure and working properly; strictly necessary cookies | Legitimate interest (Art. 5/2-f) |
| Measuring overall site usage without cookies and without identifying you | Legitimate interest (Art. 5/2-f) |
| Linking your visits with analytics cookies and sending usage data to Google Analytics | Your explicit consent — withdraw it any time from the cookie banner |
We do not send marketing e-mails. If we ever want to, we will ask you separately first.
Who we share it with
We do not sell your data. We share it only as far as the purposes above require, with:
- Couriers — your name, phone number and address, to deliver your order.
- Banks and payment providers — to take your payment.
- Hosting, content delivery and security providers — to keep the site running; some of these services may use servers outside Türkiye.
- Analytics providers — only with your explicit consent. Using Google Analytics means your usage data is transferred abroad (to Google LLC in the United States). If you do not consent, no such transfer takes place.
- Public authorities — where the law requires it.
How long we keep it
- Order, invoice and correspondence records: for as long as Turkish tax and commercial law requires, which can be up to ten years.
- Images and notes sent for personalisation: deleted within a reasonable time after the piece has been delivered and the return period has passed.
- Contact messages: deleted within a reasonable time after the matter is closed.
- Analytics data: up to fourteen months if you consented; otherwise only aggregate statistics that cannot be linked back to you.
Your rights
Under Article 11 of the KVKK you may ask us to:
- confirm whether we process your personal data and, if so, tell you about it,
- explain the purpose and whether the data is used in line with it,
- name the third parties, in Türkiye or abroad, that receive it,
- correct anything incomplete or inaccurate,
- delete or destroy it, within the limits of Article 7,
- pass any correction or deletion on to the third parties that received the data,
- not be subject to a decision based solely on automated analysis that works against you,
- compensate you for damage caused by unlawful processing.
Send your request in writing to the postal address below, or to our e-mail address, with enough information for us to confirm your identity. We reply free of charge within thirty days at the latest. If you are unhappy with our reply, you can complain to the Turkish Personal Data Protection Board (Kişisel Verileri Koruma Kurulu).
Changes to this notice
We may update this notice as our services grow. The current version is always the one on this page; if we change anything significant, we update the date at the top.