Distance Sales Contract

1. Parties

Seller: Meşgalem Hediye Sanayi Anonim Şirketi (“Meşgalem”). Our official details are in the box at the bottom of this page.

Buyer: the consumer who provides their name, address and contact details on the order screen (“you”). You are responsible for those details being correct; we cannot accept liability for delays caused by a wrong address.

2. Subject

This contract governs the sale and delivery of the products you order through mesgalem.com.tr or our written contact channels, and the parties’ rights and obligations under Turkish Law No. 6502 on Consumer Protection and the Distance Contracts Regulation.

3. Product, price and payment

• The product, quantity, personalisation details (name, date, message, image), VAT-inclusive price and any shipping fee are shown on the order screen and repeated in the confirmation e-mail.
• Payment is made at the time of ordering by card or bank transfer. For bank transfers, work on your piece starts once the payment reaches our account.
• Prices are in TL. Where an order is placed at a price that is obviously wrong because of a typing or system error, we may cancel the order and refund you in full.

4. Personalisation

• You provide and confirm the name, date, message and images to go on the piece. We reproduce them as sent.
• You confirm that you hold the necessary rights to any image you send (hand or footprints, drawings, photos) and that it contains nothing unlawful. We may decline content we find unsuitable, in which case we refund you.
• Handmade pieces may show small variations in shade, texture and measurements; these are part of their nature and do not count as defects.

5. Delivery

• Pieces are made to order and handed to the courier within the preparation time shown on the product page, or within 10 business days if none is shown. The legal maximum delivery time is 30 days.
• Delivery is by courier within Türkiye to the address on the order screen. The shipping fee is shown on the order screen.
• You receive the tracking number as soon as the parcel is with the courier. If the parcel is damaged on arrival, have the courier record it and notify us.
• If delivery is delayed for reasons outside our control (wrong address, parcel not collected, force majeure) we inform you as soon as possible. When an undeliverable parcel comes back to us, we contact you to arrange re-shipping.

6. Right of withdrawal and its exception

• Under the Regulation you may withdraw within 14 days of receiving the goods, without giving a reason.
• This right does not apply to personalised products (Distance Contracts Regulation, Art. 15/1-c: goods prepared in line with the consumer’s wishes or personal needs). Every piece carrying a name, a date, a message or an image you sent falls under this exception. This is stated on the order screen and in the Pre-Contract Information; by confirming you accept it.
• For non-personalised items, send a written notice (e-mail, WhatsApp or KEP) and return the item unused, in resaleable condition and with its invoice within 10 days. We refund by your original payment method within 14 days of receiving the item. Return shipping is on us when you use our contracted courier.

7. Defective goods

If a piece is faulty, damaged or different from your order, Article 11 of Law No. 6502 lets you choose free repair, replacement with a flawless equivalent, a price reduction or cancellation. Write to us with a photo. These rights apply in full to personalised pieces as well. If a spelling error is ours, we remake the piece.

8. Personal data

The personal data we process for your order, and your rights, are described in our Privacy Notice. Details and images sent for personalisation are used only to make that piece.

9. Disputes

Disputes under this contract go to the Consumer Arbitration Committees where you live or where you made the purchase, within the monetary limits set by the Ministry of Trade, and to the Consumer Courts above those limits.

10. Entry into force

This contract is concluded when you confirm the order after acknowledging the Pre-Contract Information and this contract on the order screen. Both are stored with your order and e-mailed to you. The current version is always published on this page; the version in force on the day you order applies to that order.