Pre-Contract Information

Turkish consumer law (Law No. 6502 and the Distance Contracts Regulation) requires that you see this information before confirming an order. By confirming, you acknowledge that you have read it and accept the Distance Sales Contract.

The seller

Everything official — legal name, address, MERSİS, trade registry, tax, KEP and contact channels — is in the box at the bottom of this page. Complaints and requests go through the same channels.

Product and price

• The order screen shows the product, your personalisation details (name, date, message, image), the quantity and the price including VAT.
• Any shipping fee is shown separately and clearly at the payment step. There are no other costs.
• Prices are in Turkish lira (TL); the price at the moment you place the order applies.

Payment

You pay with the methods offered on the order screen (debit/credit card or bank transfer). Meşgalem never stores your card details; payment is processed by the bank or payment provider.

Making and delivery

• Your pieces are made to order, with the name and date you give us. The preparation time is shown on the product page; if none is shown, we hand the parcel to the courier within 10 business days.
• Delivery is by courier to the address you give us, within Türkiye. The legal maximum delivery time is 30 days from the order.
• We send you the tracking number by e-mail or WhatsApp.
• Please check the parcel on delivery; if it is damaged, have the courier note it and let us know.

Right of withdrawal

Under the Regulation, a consumer may withdraw from a distance purchase within 14 days of receiving the goods, without giving a reason.

However, Article 15/1-c of the Regulation excludes goods prepared in line with the consumer’s wishes or personal needs. Almost everything at Meşgalem — every piece that carries a name, a date, a message or an image you sent — falls under this exception. The order screen states clearly when a product is personalised; by confirming such an order you acknowledge that there is no right of withdrawal for it.

For non-personalised items (sent from stock) the right of withdrawal applies in full. Send us a written notice by e-mail, WhatsApp or KEP and return the item unused, in resaleable condition and with its invoice within 10 days. We refund you within 14 days of receiving the item. Return shipping is on us when you use our contracted courier.

Faulty goods

Personalised or not, your legal rights for defective goods (faulty, damaged, or different from what you ordered) are untouched: you may ask for free repair, replacement with a flawless equivalent, a price reduction or cancellation. Just write to us with a photo — we will sort it out together.

A small note on spelling: you type the name and date that go on the piece. We reproduce exactly what you send, so please check once more on the confirmation screen. If a mistake is ours, of course we make the piece again.

Disputes

Talk to us first — most things are solved with one message. For formal complaints you may apply to the Consumer Arbitration Committee (Tüketici Hakem Heyeti) where you live or where you made the purchase, within the monetary limits set yearly by the Ministry of Trade, and to the Consumer Court above those limits.

Records

This information and the contract are stored with your order and e-mailed to you; you can ask us for a copy at any time.